Terms & Conditions

These terms govern the services sold on this website by Hola Holidays, a tour operator registered in Morocco. They apply to tours, activities, excursions and private transfers in Agadir, Taghazout and the surrounding Souss-Massa region.

By completing a booking you confirm that you have read these terms, that you are at least 18 years old, and that you are entitled to accept them on behalf of every traveller named in the booking.

Individual experience pages may carry their own conditions, for example a minimum age, a weight limit or a longer cancellation window. Where a tour page or your booking confirmation states something different from these general terms, the specific condition applies to that booking.

Once you finish booking on this site, a confirmation goes out by email, WhatsApp, or both. Until that message reaches you, nothing is booked.

The contact details you leave at checkout need to be correct and reachable. If we cannot contact you about your pickup time or meeting point, we cannot be responsible for a missed departure.

Some experiences are sold as a request rather than an instant booking. Where a page shows a request price, we confirm availability with you before the booking is treated as accepted.

Experience prices are shown in euros (EUR) and are quoted per person unless the booking widget says otherwise. A few products are priced per vehicle, per quad or per buggy, and that is stated on the experience page and repeated in the booking form.

The amount shown when you complete your booking is the amount you pay. Nothing is added afterwards. Where a pickup outside our standard area carries a supplement, the booking form shows that supplement as a separate line before you confirm.

Payment is normally made in cash at pickup, or by the method agreed with our team at the time of booking. Local currency may be accepted for cash payment at the rate confirmed to you on the day. We do not store card details on this website.

On most trips we collect you from your hotel in Agadir, Taghazout, Tamraght or the surrounding area. Where pickup is not offered, the experience page gives a meeting point instead.

Please be waiting at reception at least 10 minutes before your scheduled pickup time. We send the pickup details through again after you book.

Pickup times are estimates. Traffic, other guests on the same route and road conditions can move them by a few minutes, and we ask for your patience where that happens.

If you are not at the agreed point when our driver arrives, we will try to reach you on the number in your booking. If we cannot make contact and have to continue, the booking is treated as a no-show.

You agree to give us accurate information when booking, to arrive on time, and to follow the reasonable instructions of your guide and driver throughout the activity.

• Tell us before you book about any medical condition, injury, allergy, pregnancy or access requirement that could affect your participation.
• Respect the local environment, wildlife, monuments and communities you visit.
• Do not bring or consume illegal substances, and do not behave in a way that endangers or spoils the experience for other guests.
• Look after your own belongings. Personal items left in a vehicle are your responsibility.

We may refuse participation, or end an activity early, where someone is intoxicated, behaves abusively, or presents a risk to themselves or others. In that situation no refund is due.

You take part in our activities at your own risk. Our guides follow recognised safety practice for each activity and provide the equipment needed, but adventure activities — quad biking, buggy driving, camel and horse riding, water sports, ballooning — carry an inherent risk of injury that cannot be removed entirely.

Some activities have a minimum age, a height or weight limit, or a fitness requirement. Those conditions are written on the experience page and repeated in the booking form. Please check them before booking; where a guest does not meet a stated requirement we may not be able to let them take part.

Safety equipment we supply must be worn as instructed. Helmets, life jackets and harnesses are provided for the activities that require them and must not be removed while the activity is in progress.

Cancellation windows, amendment rules and refund handling are set out in full in our Cancellation Policy, which forms part of these terms.

The standard window is 24 hours before the scheduled start time, but it is not the same for every product. Balloon flights, for example, use a longer window because seats are reserved well in advance. The window that applies to your booking is the one shown on the experience page and in your confirmation.

If you need to change or cancel something, contact us on WhatsApp as early as you can. The sooner it reaches us, the more room we have to help.

Weather, safety, the state of the roads or something happening locally can force us to alter an itinerary, a route or a schedule. Where a change matters, we tell you as soon as we know and put a workable alternative in front of you.

If we have to cancel an experience entirely, you may choose between an alternative date or a full refund of what you have paid for it.

Minor adjustments — the order of stops, a different but equivalent vehicle, a small change to a start time — are not treated as a cancellation.

We are responsible for providing the experience you booked with reasonable care and skill. Where we fail to do so, we will put it right or refund the part of the service affected.

We are not liable for loss, damage or injury caused by events beyond our reasonable control. That includes weather, closed roads, strikes, civil disturbance, and the way a guest behaves during an activity.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded.

If something goes wrong, tell your guide or driver straight away so we have a chance to fix it while you are still with us. If that is not possible, contact us within 28 days of the activity and we will look into it.

Write to contact@hola-holidays.com, call +212 670968019, or message us on WhatsApp. Including your booking reference helps us find the booking quickly.

These terms are governed by Moroccan law, and the courts of Agadir have jurisdiction over any dispute that cannot be settled with us directly. If you are a consumer resident elsewhere, this does not remove any protection you are entitled to under the mandatory consumer law of your own country of residence, and you may also be able to use a local consumer body or the European Consumer Centre for cross-border purchases.